twoday and Vuolearning: Efficient Training Powered by Artificial Intelligence

twoday is a rapidly growing full-service technology company consisting of nearly 700 experts from various fields across Finland. They serve over 400 organizations, from public entities to Finland's largest corporations. twoday adeptly combines the agility of a small firm with the advantages of a large organization. This unique blend offers both stability and an international reach. Their expertise is evident in leading digital transformation initiatives. By leveraging artificial intelligence and embracing data-driven management, they develop cutting-edge digital services. Furthermore, they streamline processes through automation, enhancing efficiency and productivity.

Screenshot of twoday's Vuolearning online learning environment

Sanna Riihimäki holds multiple roles at twoday, including Scrum Master, Service Designer, and Product Owner for some of twoday's innovative products. Additionally, she contributes to UX design, monitors user experience development, and participates in producing online courses. "Traditionally, we have operated in the contact center domain, where we have developed our customer service software. Moreover, for approximately a year now, we have embarked on developing an AI Agent product. This product is a comprehensive language model AI, which is currently built primarily upon OpenAI's GPT technology," explains Sanna Riihimäki.

Efficient Learning in a Digital Environment

While choosing an online learning platform was crucial for twoday, there was also a need for a partner capable of supporting content creation and providing strong pedagogical expertise for developing online training.

"We considered what would be the best option for us, and it was a rather straightforward and easy choice when we decided to collaborate with Vuolearning."

The adoption of the Vuolearning platform at twoday was seamless and efficient. Implementation of single sign-on implementation functionality enabled users to log in using their company credentials, while the platform itself was tailored to reflect twoday's branding. According to Sanna Riihimäki, "Both processes were executed smoothly, resulting in a satisfactory end product."

Currently, twoday is leveraging the Vuolearning platform primarily for training on their AI Agent product. This innovative AI application facilitates swift and effective content generation for twoday's for online courses. A concise introductory course was developed on the platform, providing an overview of twoday's AI Agent product and its background. Looking ahead, twoday aims to further educate internal staff on utilizing AI Agents for customer implementations across various domains including sales, configuration, and integrations. Additionally, the platform serves as a learning hub for resellers tasked with promoting twoday's AI Agent product.

Screenshot of twoday's Vuolearning online learning environment

The Vuolearning platform has played a crucial role in the development of twoday's online courses, facilitating the creation of diverse content through features such as text and text highlights, videos, and quizzes. The online learning platform's user experience has been highly positive, greatly enhancing the workflow of content creators. According to Riihimäki, "We introduced a self-assessment tasks at the onset and conclusion of each online course, providing valuable insights into the course's impact."

Furthermore, twoday has integrated skills and competency profiles within the Vuolearning environment, enabling the identification of employees based on their completed courses and proficiency in specific tasks within the company. In the future, twoday plans to introduce learning paths. Riihimäki notes, "While we initially embraced the concept of learning paths with enthusiasm, practical considerations have led us to postpone their implementation until all necessary courses are prepared."

Artificial Intelligence Revolutionizes Content Creation for Online Courses

twoday's developed twoday AI Agent product has been instrumental in producing text content for online courses. This AI service excels in generating nearly publication-ready text swiftly and efficiently, and it can be tailored to a specific subject areas such as twoday's focus on AI and its AI Agent service. By providing clear directives, the AI Agent crafts content according to predefined parameters, including:

• The topic of the online course
• How the topics covered in the online course function and how its content is structured
• The style in which text content is desired, for example, writing text as a trainer so that it is easily understandable

Moreover, AI capabilities extend beyond content creation to tasks such as formulating multiple-choice questions, conducting surveys, and drafting emails. "While AI isn't capable of independently developing an entire online course, it significantly expedites text generation, even in familiar subject matters," remarks Riihimäki.

Screenshot of twoday's AI Agent AI application

Riihimäki recommends guiding the AI to adopt a trainer's mindset to ensure the produced content is user-friendly. Despite the AI's proficiency, human review remains essential before publication to ensure accuracy and coherence.

"For instance, the AI can be instructed to craft content for an online course targeting students interested in learning about AI and twoday's AI Agent. Detailed guidelines can specify the AI's knowledge scope, such as intricacies of the AI Agent, and dictate the desired tone and style for content creation."

Vuolearning's Exceptional Support Even Under Pressure

twoday values the exemplary support and customer service offered by Vuolearning, particularly emphasizing their swift and efficient communication. They express satisfaction with the seamless process and appreciate the prompt and expert assistance received. "Despite facing tight deadlines, the customer service representative maintained a positive attitude and provided invaluable support. Additionally, we've received positive feedback on content production, including guidance on optimizing online course presentations," concludes Riihimäki.

Discover more insights on leveraging artificial intelligence for online course creation in our blog post.