Vetman: Using the Vuolearning Platform Ensures Learning and Saves Instructor's Time

Vetman is a Finnish veterinary medicine company that serves professionals working in the field of animal care. Representing leading manufacturers of veterinary supplies and equipment, Vetman utilizes the Vuolearning platform to train its customers on how to use their equipment and sells trainings through their online store.

Automating trainings saves time and ensures learning

Vetman, a Finnish company, imports and sells veterinary equipment. The trainings organized by the company primarily focus on the use and maintenance of these devices, and the participants are typically veterinarians and veterinary nurses. In recent years, Vetman has invested significantly in its training activities. Ulriika Joutseno, a veterinary nurse and anesthesiology trainer who works at Vetman, is pleased to share the company’s experiences with using Vuolearning.

Before implementing Vuolearning, Vetman trained its customers on how to use the equipment via a one-hour video call or on-site at clinics. Now, Vetman combines on-site training with training provided through the Vuolearning platform. One of the goals of implementing Vuolearning was to be able to use employees' time more efficiently by increasing the automation of the training process.

"We felt that in addition to face-to-face training, it would make sense to offer another option where participants could study the materials at their own pace."

The primary goal for Vetman’s trainings is to ensure the safety of both patients and staff when using the equipment. Joutseno believes that independent online courses can provide better safety assurance for a few different reasons.

An independent online course allows participants to study the course materials at a time that is most convenient for them. Previously, a scheduled one-hour training session might have occurred at an inconvenient time, preventing the participant from fully concentrating. Working in a clinic can be unpredictable, and on a hectic day, it can be challenging to focus on studying. Now, participants can choose the most suitable time in their schedules for studying and, if needed, break the study into multiple sessions.

Additionally, online courses allow participants to revisit the material even after the training is completed. This supports the practical application of what was learned, as participants can return to the course material when the situation requires it. For example, monthly equipment maintenance may not be relevant at the time of the course, and a few weeks later, when the maintenance becomes necessary, the instructions might have been forgotten. In such cases, it's beneficial that the participant can return to the material to find the instructions for the maintenance procedure at the moment it’s needed.

Also the tasks included in the course material support the ensuring of learning. Through the tasks, both the participant and the trainer receive confirmation that the content has genuinely been learned and understood. Feedback from the tasks enhances the learner's experience of increased competence and builds confidence in their skills.

Vuolearning's usability and high-quality customer support have made a good impression

From the first demonstration, it was clear to Vetman that Vuolearning was the right partner for implementing their online training. According to Joutseno, Vuolearning’s greatest strengths are its usability and clarity.

Joutseno has extensive personal experience with online learning and using various systems. Through her experience, she has developed a strong belief that usability should be one of the most important criteria for an online learning platform. Creating high-quality and diverse training materials has been smooth with Vuolearning, and the platform is also easy to use for the participants.

"Vuolearning has definitely lived up to our expectations! The use has been incredibly smooth, which is immensely important. I can’t emphasize enough how easy and clear the platform is for both the learner and the content creator."

Joutseno tested the system’s user-friendliness with her colleagues by letting them study a course without giving them any instructions on how to use the platform. To her delight, she found that no instructions were needed: her colleagues quickly learned how to use Vuolearning thanks to its clear, modern, and intuitive user interface.

In addition to usability, Joutseno highlights the comprehensive analytics offered by Vuolearning, which supports the further development of courses, and the ability to customize the platform’s appearance to match Vetman’s brand.

Each customer of Vuolearning has a personal contact person who provides ongoing support for using the platform. High-quality support services and smooth cooperation have impressed Joutseno from the first meeting.

When questions or concerns arise, Joutseno has been able to schedule meetings with the contact person whenever needed, and the issues have been resolved quickly and practically. The support provided by Vuolearning has been high-quality and professional, and the collaboration has been effective. For example, the process of building course materials into a learning path has been addressed together with the contact person.

Selling trainings in the online store is easy

Vetman uses the Shopify online store to sell its courses. An integration has been established between the online store and Vuolearning, making the purchasing experience seamless.

When a customer makes a purchase in Vetman’s online store, they automatically receive login credentials for the course platform via email and can immediately access the course material.

Joutseno emphasizes the positive impact of the smooth integration on both the customer’s and the seller’s experience. The fact that the customer automatically receives the credentials and access to the course platform after purchasing a course increases the customer’s confidence in the provider and enhances the course experience. Additionally, the integration simplifies the seller’s job, as credentials don’t need to be created or sent manually.

The integration of the online store with Vuolearning was a straightforward process, and Vetman also found the adding of the courses to the online store easy. High-quality descriptions of the courses have been created in the online store, and comprehensive product pages support sales. For marketing the courses available in the online store, Vetman utilizes for example newsletters and presentations from the industry's fairs.

Moving to online training benefits both learners and trainers

Joutseno is pleased to summarize how the implementation of Vuolearning at Vetman has been found to benefit both their own staff and customers.

Using the online training platform saves the trainers’ time and makes it easier to update the materials. Although transferring the trainings to a self-study format might seem daunting at first, Joutseno believes it’s a step worth taking. Even though the course is transferred to a self-study format, the trainer can still maintain control over the course content. The course can be made to feel personal in both appearance and content, even if it is intended to be studied independently.

Independent training is a more customer-friendly way to learn and supports learning more effectively. And when customers learn to use and maintain the equipment correctly, Vetman’s most important training goal—ensuring the safety of patients and staff—is fulfilled.